Shipping policy

Processing Time

All orders are processed within 1–3 business days.

Shipping Time

Estimated delivery time: 7–15 business days

Please note that shipping times may vary depending on your location and external factors such as customs clearance, holidays, or high demand.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow 3–5 days for tracking information to update.

Delays

While we strive to deliver your order on time, delays may occur due to circumstances beyond our control (e.g., customs inspections, carrier delays).

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered. Please contact your local carrier for assistance.

Contact Us

If you have any questions, please contact us at:
📧 pawluna.support@gmail.com