Privacy Policy

Information We Collect

When you visit or make a purchase from PawLuna, we may collect the following information:

• Name
• Phone number
• Email address
• Shipping and billing address
• Order details and purchase history
• Payment information (processed securely via third-party providers)
• Device information such as IP address, browser type, cookies, and browsing behavior

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations and shipping updates
• Prevent fraud and ensure secure transactions
• Improve our website, services, and user experience
• Send marketing emails and promotions (only if you opt in)

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and shopping cart
• Analyze website traffic and performance
• Personalize your experience
• Measure marketing effectiveness

You can manage cookie settings through your browser. Disabling cookies may affect certain website features.

Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

• Shopify (our eCommerce platform)
• Payment processors
• Shipping carriers
• Marketing and analytics providers

We do not sell your personal information.

Shopify Platform

Our store is hosted on Shopify Inc. They provide the online platform that allows us to sell our products and services.

Your data may be stored through Shopify’s data storage, databases, and applications. Shopify may process certain data to provide services such as payments, analytics, and platform functionality.

Data Retention & Security

We retain your personal information only as long as necessary to fulfill orders, provide services, and comply with legal obligations.

We take reasonable security measures to protect your data. However, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request corrections
• Request deletion
• Withdraw consent for marketing

To exercise your rights, contact us using the details below.

Email Marketing

If you subscribe to our emails, we may send updates, promotions, and offers. You can unsubscribe anytime using the link in our emails.

Children’s Privacy

We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us.

International Data Transfers

Your information may be processed outside your country, including in countries where Shopify or our service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.